1. Introduction
Axione AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI model gateway service.
By using our Service, you consent to the data practices described in this policy.
2. Information We Collect
Personal Information
We collect information you provide directly to us:
- Account Information: Name, email address, password
- Profile Data: Optional profile information and preferences
- Payment Information: Billing details (processed by third-party payment processors)
- Communication Data: Messages you send to our support team
Usage Information
We automatically collect certain information about your use of our Service:
- API Usage: Request counts, response times, model usage
- Technical Data: IP address, browser type, device information
- Analytics: Usage patterns, feature interactions, performance metrics
- Log Data: Server logs, error reports, access logs
API Request Data
Important: We do not store or retain the content of your API requests or responses. Request content is processed in real-time and immediately discarded after delivery.
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To provide and maintain our AI proxy service
- Account Management: To create and manage your account
- Billing: To process payments and manage subscriptions
- Analytics: To provide usage analytics and insights
- Support: To respond to your inquiries and provide customer support
- Security: To monitor for fraudulent or unauthorized activity
- Improvement: To enhance and optimize our Service
- Compliance: To comply with legal obligations
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information in the following limited circumstances:
Service Providers
- AI Model Providers: Your API requests are forwarded to third-party AI services
- Payment Processors: For billing and payment processing
- Analytics Services: For usage analytics and monitoring
- Infrastructure Providers: For hosting and data storage
Legal Requirements
We may disclose your information if required by law or in response to valid legal process, such as:
- Court orders or subpoenas
- Government investigations
- Compliance with applicable laws and regulations
- Protection of our rights and safety
5. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption: Data in transit and at rest is encrypted
- Access Controls: Limited access to personal information
- Monitoring: Continuous monitoring for security threats
- Regular Audits: Periodic security assessments and updates
- API Security: Secure API key management and authentication
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to provide our Service:
- Account Data: Until you delete your account
- Usage Analytics: Up to 2 years for analytics purposes
- API Request Content: Not stored (processed in real-time only)
- Payment Records: As required by law and accounting standards
7. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a portable copy of your data
- Restriction: Request restriction of processing
- Objection: Object to certain processing activities
To exercise these rights, please contact us at privacy@axione.ai.
8. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your login session
- Remember your preferences
- Analyze usage patterns
- Improve user experience
You can control cookies through your browser settings, but this may affect Service functionality.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Other legally recognized transfer mechanisms
10. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices in our Service
Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@axione.ai
- Support: support@axione.ai
- Data Protection Officer: dpo@axione.ai
- Address: [Your Company Address]
Your Privacy Matters: We are committed to maintaining the highest standards of data protection and privacy.